Create excellent customer experience across all channels for B2B and B2C.
Enable businesses of all sizes to have a 360 view of their customer’s experience on and offline with solutions that enable measuring and recognition of the different influences on the customer experience.
Start a customer centric revolution across all departments in organisations.
How we work
Understand your business and goals
Understand your strategy
Evaluate your customer interactions at different touchpoints
Provide realistic, practial recommendations
Deliver on time on budget
Provide conclusive evidence based on market research
Meet the founders of UX Focus
"Believe it or not: The customer does (not) make a purchase in the blink of an eye."
Eva has spent considerable time working directly with buyer groups; learning about the buying process. This experience has helped shape her approach to customer insights and research metodology.
Eva is a member of ESOMAR and NMSBA associations
Miroslav qualified at Manchester Metropolitan University and University of Economics in Prague.
Although he focussed on economics his passion lay with understanding the behaviours and drivers of different buyer groups. Whilst at Manchester he began his work with Eye Tracking and following a period working with a marketing agency he developed an approach to deliver practical cost effective solutions to help businesses improve their customers’ experience and ulitately improve ROI.
Miroslav gives lectures at colleges and universities and is an external lecturer at UXWell
Experienced team across a wide range of disciplines
- Experienced Project manager in user research, including management of recruiting and screening participants.
- Research expertise - 20 years experience in moderating and facilitating marketing research, specialising in focus groups, in-depth interviews, expert interviews, in-home visits.
- Eye Tracking - 25 years experience in eye tracking and biometrics research for shopper, packaging and advertising.