Create excellent customer experience across all channels for B2B and B2C.
To start a customer-centric revolution by comprehensively measuring customer experience across online and offline channels of companies of all sizes.
To create a platform for experts which will encourage further development in measurement of biosignals at Czech universities and companies.
How we work
- Introductory briefing on strategic goals and KPIs
- We will go through your current research needs
- We will recommend a customized research solution
- We will pass on the latest know-how for your research subject
- At a set time for a set budget
Meet the founders of UX Focus
"Believe it or not: The customer does (not) make a purchase in the blink of an eye."
Eva has spent considerable time working directly with buyer groups; learning about the buying process. This experience has helped shape her approach to customer insights and research metodology.
Miroslav qualified at Manchester Metropolitan University and University of Economics in Prague.
Although he focussed on economics his passion lay with understanding the behaviours and drivers of different buyer groups. Whilst at Manchester he began his work with Eye Tracking and following a period working with a marketing agency he developed an approach to deliver practical cost effective solutions to help businesses improve their customers’ experience and ulitately improve ROI.
Experienced team across a wide range of disciplines
As founders of UX Focus they recognised the importance of building a flexible team:
- Experienced Project manager in user research, including management of recruiting and screening participants.
- Research expertise: 20 years experience in moderating and facilitating marketing research, specialising in focus groups, in-depth interviews, expert interviews, in-home visits.
- Eye Tracking: 25 years experience in eye tracking and biometrics research for shopper, packaging and advertising.